Powered Marketing offers real solutions that are easy to develop, integrate, and deploy. From our custom software design services to our NetCaller API suite of software, Powered Marketing is known throughout the Internet for its high quality solutions, knowledgable staff, and attention to the needs of its Fortune 100, Fortune 500, and small business customer base. If you are serious about your business then you need Powered Marketing!

Definition:   Every acd call routing environment supports calls being routed to intra-acd groups and inter-acds without agents being assigned to more than one call group (skill). This allows a caller to be pointed first to a primary agent group, and then expand the search for an available agent based on an algorithm defined by the call center.

If agents call routing are defined with multiple skills, a caller would be directed to the group with specific skills, and then the search can be expanded to include agents with additional skills. In effect, each successive scenario allows the caller to be answered by a larger group of agents.

Powered Marketing and call routing:   Powered Marketing is a leading provider of contact management technology including call distribution software and call routing phone systems. Routing incoming phone calls is the task of an acd (Call Distribution) system.

Netcaller API acd system consists of next generation software for the call routing strategy. This routing strategy is a rule based set of instructions that tells the call distribution system how calls are handled. This generally will be rules that determines the best available employee for a certain incoming call. To help make this match, extra variables are taken into account, most often to find out the reason why the customer is calling. The caller's phone number (ANI) is sometimes used, sometimes the number called (DNIS) is used, and more often an IVR just asks for the reason.

acd systems generally process incoming phone calls on a first come / first serve basis. However, intelligent acd's such as those provided by Powered Marketing can route calls based upon caller identification, dialed number, time of day, and custom defined parameters established in an IVR (Interactive Voice Response) program script.

Powered Marketing has opened its Netcaller Application Programming Interface (API) to web developers, thus enabling the next generation of web to voice & voice to web applications and virtual voip services. Based on common web standards, the API facilitates quick and easy development of virtually limitless voice-enabled business applications that can be used with any existing telephone eg. wired, voip or wireless. Netcaller API removes barriers and provides developers with tools and direct access for the first time to the global public telecommunications infrastructure via Powered Telecom.

Netcaller API provides web-integrated communication tools that enable businesses to better acquire and retain customers and improve operational processes. Netcaller's versatile API empowers developers to create new solutions to trigger a regular telephone call, broadcast, conference, complex survey or blended call flow from virtually any internet application. Create an entire hosted call center or hosted application from a simple, but powerful telco API toolbox.   Netcaller API - Unique beyond measure!

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