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Definition:   A Progressive dialer is an automated dialing technology that presents contact information to the call center agent prior to dialing the phone number. The agent is given a specific amount of time to perform this review prior to the dialer automatically placing the call. Progressive dialers give the agent time to review the contact information presented on the display device prior to the call being automatically launched by the dialer.

Progressive dialers are useful in call centers where the flow and pace of the outbound calls needs to be managed by the administrator of the center, not by the call center agent. The agent is given sufficient time to review information about the individual being called, but generally does not have control over the call itself.

Powered Marketing and progressive dialer:  Examples of types of dialers created by using Powered Marketing's Netcaller API include autodialers, predictive dialers, progressive dialers, preview dialers, and any form of hybrid dialers. Use Netcaller API from Powered Marketing to add next generation web to voice & voice to web applications to create innovative telco functionality and service for progressive dialers.

Netcaller API provides web-integrated communication tools that enable progressive dialers to better acquire and retain customers and improve operational processes. Netcaller's versatile API empowers developers to create new solutions to trigger a regular telephone call, broadcast, conference, complex survey or blended call flow from virtually any internet application. Create an entire hosted call center or hosted application from a simple, but powerful telco API toolbox. Netcaller API - Unique beyond measure.

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