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Definition:   queue or queuing is a concept that is used in inbound call centers. call centers utilize an Automatic Call Distributor (acd) to distribute incoming calls to specific resources (agents) in the center. acd's are capable of holding queued calls in First In, First Out order until agents become available.

From the caller’s perspective, without a virtual queue he or she has only two choices when faced with a queue: wait until an agent resource becomes available, or abandon (hang up) and try to call again later.

From the call center’s perspective, a long queue can result in many abandoned calls, repeat attempts, and customer dissatisfaction.

Powered Marketing and queue:   Powered Marketing's proprietary Netcaller API virtual queue will provide a safe and friendly caller environment to increase ROI beyond its current borders.

Netcaller API virtual queuing systems allow customers to receive callbacks, or other tangible options instead of waiting in an acd queue. This solution is analogous to the “fast lane” option (e.g. FASTPASS) used at amusement parks, which often have long queues to ride the various coasters and attractions.

Powered Marketing's Netcaller API virtual queuing system allows callers, like park visitors to secure their place in a “virtual queue” rather than waiting in a physical queue. Agent Connect queues connect to any other piece of the system with 360 degree flexibility and ease.

Callers also have an unlimited array of IVR options, music on hold, message on hold, commercial on hold, loop through IVR information, survey, data collection, and return back to queue, 3rd party verification, voice mail, approximate hold time, and position in line announcements.

Netcaller API provides web-integrated communication tools that enable businesses to better acquire and retain customers and improve operational processes. Netcaller's versatile API empowers developers to create new solutions to trigger a regular telephone call, broadcast, conference, complex survey or blended call flow from virtually any internet application. Create an entire hosted call center or hosted application from a simple, but powerful telco API toolbox.  Netcaller API - Unique beyond measure!

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